Complaint and suggestion boxes must be placed inside the court building. In addition, toll free phone numbers must be provided to court users.

Court users must be encouraged to make use of boxes for complaints and suggestions.

Complaints and suggestions of citizens that come through the complaint boxes must be reviewed and addressed by the court.

The quality of translation of the content on the court's website must be improved.

The court's website must be promoted as a reliable and convenient source of information.

The website of the court should contain updated information on the schedule of hearings, published decisions and contact information.

Court users must be informed about their right to file disciplinary complaints against judges.